Return and Refund Policy

MyBestKeys sells digital license keys. Because a key can't be returned once it has been used, refunds work a little differently from physical products. This page explains when you can get a replacement or your money back.

When we replace or refund

• Your key doesn't activate and our support team can't solve the problem with you. We first try to fix it or send a replacement key.
• You were charged more than once for the same order.
• You pre-ordered a product, the key wasn't delivered within the promised time, and you no longer want to wait.

When a refund isn't possible

• The key was revealed and activated successfully.
• The key was revealed and you bought a product or edition that doesn't suit your device, unless the product page described it incorrectly.

How to ask for a refund

Open a support ticket from your account or from our Help Center and include your order number and a short description of the problem. Screenshots of any error messages help us respond faster.

How refunds are paid

Approved refunds go back to the payment method you used. How long it takes to appear depends on your bank or payment provider. If a key was delivered, it is deactivated or marked as returned when the refund is made.

Questions

Email us at support@mybestkeys.com. Support hours: Mon–Sat, 9:00–21:00 (GMT).